Service Terms And Conditions

1. Service

BINcredible provides a mobile trash/waste bin cleaning for both residential and commercial trash bins. We provide residential and commercial power/surface washing service and residential “BINaway” service. Our “BINaway” service includes taking one (1) trash bin and one (1) recycle bin to the curb, then returning the bin/bins to your door or other preferred outdoor area. Residential trash bin cleaning service will be performed and billed on a subscription basis. Customer’s credit card will not be charged until service has been performed with the exception of initial service and pre-pay annual subscription.

2. Customer Responsibilities

In order for BINcredible to provide its services, the customer must abide by the following conditions, or service could be interrupted or postponed.

• Trash bin(s) must be free of
  • un-bagged trash and animal waste. Bins containing unbagged feces will not be cleaned.
  • chemicals, oils, any petroleum-based products, oil-based paint, glue or other adhesive, or a hazardous waste of any kind.
  • building materials, e.g., plaster, stucco, or concrete
• There may be certain stains or markings that we cannot remove during the clean i.e. paint, physical scratches on the plastic; however, we will do our best to get your bin as clean as possible!
• Leftover items in your bin: before the cleaning process begins, each bin is checked for any remaining debris or damage. If there is any trash remaining in your bin, after trash collection has been made, we will bag any remaining trash and place it back into your trash bin after our cleaning process has completed. If we declare your bin isn’t able to be cleaned due to damage etc., we will notify you via text/e-mail.
• Trash bin(s) must be empty and available by the curb or alley. BINcredible is not permitted to enter into any gated residences or garages to obtain or return trash bins for insurance reasons.
• A vacation hold may be placed on service. The customer must notify BINcredible by phone or email 7 days before scheduled service. The service will be temporarily suspended for the time period up to 2 weeks as set by the customer, and the customer will not be charged until service resumes.

If any of the above conditions are not met, BINcredible will not perform the service(s) and the customer is still responsible for payment.

NOTE: BINcredible will not clean damaged bins i.e. holes, cracks, broken handles, etc. A note will be placed on the bin(s) and a picture will be sent to the customer via email and/or text.

3. BINcredible Responsibilities

BINcredible will schedule the customer’s service on a pre-planned route and notify the customer a week before, and the day before service via email and/or text message depending on their preference in the customer portal. BINcredible will attempt to service all bins on its pre-planned route. Once the customer’s bins have been serviced, the customer will be invoiced, and their stored credit card will be automatically charged for the service unless this is the customer’s first service or has signed up for a pre-paid plan.

If BINcredible is unable to provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service may be postponed until the following scheduled service date. We will cease normal operations if the high temperature for that day is near or below freezing or due to hazardous road conditions. The customer will not be charged if the service cannot be performed due to inclement weather or vehicle maintenance.

4. Charges

The customer agrees to pay all charges for the service(s) and any applicable taxes. BINcredible reserves the right to adjust pricing at any time. Changes in pricing will be communicated to the customer via updates to the website and/or email 14 days before changes occur. It is the customer’s right to choose to continue or discontinue the service at any time. The service will continue on a recurring basis until canceled by the customer. Customer may request a change to the selected service plan 7 days in advance of next service; however, to cancel service, you will need to provide a 14 day notification.

Service-Based Payment (Pay as you go):

• Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.
• Customer will be billed after each completed service visit with the exception of the first visit.
• Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
• Payment is automatically collected after each service.
• A receipt will be sent to the customer via email after each service.
• Service is ongoing until customer cancels service.

Pre-Payment:

• Customer must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.
• Pre-Payment is available for 12-month periods.
• Pre-Payment charges will be made in advance of the first cleaning.
• Customer’s account will maintain a credit that will be drawn down after each service visit until depleted.
• Customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
• Once the customer’s account is depleted, BINcredible will automatically charge the customer for another 12-month period of service.
• Service is ongoing until the customer cancels service.

BINcredible will utilize industry leaders in payment processing to safely and securely store customer’s credit card information. Customer’s card will be run automatically after service, and a receipt will be sent via email.

5. Referral Program

Existing subscription customers in good standing may be eligible to receive one free cleaning per referral of a new first time paying subscription customer.  There is no limit to the Referral Program.  Existing customer will forfeit the free cleaning credits if they cancel their existing subscription after receiving free cleaning credits before utilizing the free cleaning credit.  If existing customer cancels subscription after utilizing the free cleaning credits but before paying for another subscription cleaning, they are subject to a charge for each cleaning that was free (equal to the subscription price). Free cleaning can be redeemed at the end of the current subscription for pre-pay customers OR on the next clean for pay as you go customers. The free clean can also be utilized in-between a scheduled clean.  BINcredible reserves the right to terminate the Referral Program at any time and are free cleans are non-transferrable.

6. Modifications to Terms and Conditions and/or Customer Agreement

BINcredible reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.bincredibles.com, and/or sending information regarding the amendment to the email address you provided to BINcredible.

7. Modifications to Service

BINcredible reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program.

8. Default Payments

BINcredible reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges, or if the customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to BINcredible.Such rights are in addition to and not in lieu of any other legal rights or remedies available to BINcredible.

9. Cancellation of Subscription Service